Contact

Questions about your order, sizing, shipping, or returns? Email our customer care team and include the details we need to help you quickly.

Contact by email

Email: support@vestralo.com — primary support.

For order questions, sizing help, shipping updates, or return requests, email us and our team will get back to you.

Response time: 12 to 24 business hours
Availability: Monday to Friday, 9:00 AM – 5:00 PM (EST)

Faster help — include in your message

  • your order number, if you have one;
  • the item name or product link;
  • a short description of your question;
  • photos for damage, defects, or wrong items.

Helpful topics

  • Shipping — processing, delivery estimates, tracking, and carriers.
  • Returns — 30-day return window and return conditions.
  • Privacy — data, cookies, and privacy requests.
  • Terms — store terms, checkout, and website use.

Support note: We currently provide customer support by email only. Vestralo does not offer phone or live chat support at this time.

Company Info

Shop Name: Vestralo
Company Name: TM ESCALA ECOMMERCE LLC
EIN (Tax ID): 98-1943499
Email: support@vestralo.com
Business address: 2335 E Atlantic Blvd STE 200, Pompano Beach, FL 33062, United States

Hours: Mon–Fri, 9:00 AM – 5:00 PM (EST)
We reply within 12–24 business hours.