This Privacy Policy explains how Vestralo (“Vestralo”, “we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit our website or place an order. Vestralo supplies goods to customers in Australia, Canada, the United States, Mexico, and the United Kingdom.
Last updated: June 19, 2026
The party responsible for data processing is:
TM ESCALA ECOMMERCE LLC (trading as Vestralo)
2335 E Atlantic Blvd STE 200
Pompano Beach, Florida 33062
United States
Email: support@vestralo.com
Vestralo is based in the United States. We process personal data in accordance with applicable United States privacy laws, and we respect applicable privacy rights for customers in the United Kingdom, the European Union, Canada, Australia, Mexico, and other regions we serve, including the UK GDPR and similar frameworks where applicable.
When you visit our website, technical data may be collected automatically by our website provider Shopify and related service providers. This may include:
This information is used to operate, secure, and improve our website.
Our store may use cookies and similar technologies to keep the website functional, remember cart contents, process checkout, prevent fraud, understand website performance, and support marketing or analytics where enabled.
You can manage cookies through your browser settings. Certain cookies are necessary for the store to function properly.
When you contact us by email or contact form, we process the information you provide so we can respond to your request. This may include your name, email address, phone number, order number, and the content of your message.
We retain this information only as long as necessary to handle your request and comply with legal obligations.
When you create an account or place an order, we process information needed to complete and support your purchase, including:
This information is used to process orders, deliver products, provide support, handle returns, prevent fraud, and meet legal and tax obligations.
Payments are processed by secure payment providers, including Shopify Payments or other providers enabled at checkout. We do not store full credit card numbers on our own systems.
Payment providers may process details such as your name, billing address, payment method, transaction details, and fraud-prevention data. For more information, see Shopify’s privacy information at https://www.shopify.com/legal/privacy.
To deliver your order, we share the information necessary for fulfillment with warehouses, logistics providers, and shipping partners. This may include your name, delivery address, phone number if provided, email address, and order information.
We may use Shopify analytics and similar tools to understand website performance, order activity, and customer experience. Where marketing or advertising tools are enabled, data may be used to measure campaigns and improve our store, subject to applicable consent and privacy requirements.
Depending on where you live, you may have rights to access, correct, delete, restrict, transfer, or object to the processing of your personal information. You may also have the right to opt out of certain data sharing or targeted advertising where applicable, including under United States state privacy laws (such as the California Consumer Privacy Act) and the UK/EU GDPR.
To make a privacy request, email support@vestralo.com. We may need to verify your identity before processing your request.
We keep personal information only as long as necessary for the purpose for which it was collected, including order fulfillment, customer support, fraud prevention, legal compliance, accounting, and tax obligations.
Because we operate from the United States and use service providers such as Shopify, your information may be processed in countries other than your country of residence. Where required, appropriate safeguards are used for international transfers.
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
Shop Name: Vestralo
Company Name: TM ESCALA ECOMMERCE LLC
EIN (Tax ID): 98-1943499
Email: support@vestralo.com
Business address: 2335 E Atlantic Blvd STE 200, Pompano Beach, FL 33062, United States
Hours: Mon–Fri, 9:00 AM – 5:00 PM (EST)
We reply within 12–24 business hours.